Copy of Shipping Information 30 Sept 2020
SHIPPING INFORMATION
It is our priority to deliver your order as quickly as possible. We dispatch all orders Monday to Friday, on the same business day or within 1-2 business day from receiving your order. We do not dispatch parcels on weekends or public holidays.
Since 2nd May 2020, international parcels are sent via a premium door to door courier service with DHL Express. Please see shipping times below:
AUSTRALIA |
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|---|---|---|
| Shipping Provider | Price | Estimated Arrival Time |
| Australia Post with online tracking | AUD$6.95 for orders below AUD$150 | 1-5 business days |
| Australia Post with online tracking | Free for orders over AUD$150 | 1-5 business days |
| Express Australia Post with online tracking | AUD$9.95 for all orders |
1-3 business days |
NEW ZEALAND |
||
|---|---|---|
| Shipping Provider | Price | Estimated Arrival Time |
| Express International Post with NZ Post online tracking | AUD$9.95 for orders below AUD$150 | 3-6 business days |
| Express International Post with NZ Post online tracking | Free for orders over AUD$150 | 3-6 business days |
| Courier International Courier with NZ Post online tracking | AUD$14.95 for all orders | 2-6 business days |
USA AND CANADA |
||
|---|---|---|
| Shipping Provider | Price | Estimated Arrival Time |
| DHL Express with online tracking | AUD$14.95 for orders below AUD$150 | 3-6 business days |
| DHL Express with online tracking | Free for orders over AUD$150 | 3-6 business days |
UNITED KINGDOM AND EUROPE |
||
|---|---|---|
| Shipping Provider | Price | Estimated Arrival Time |
| DHL Express with online tracking | AUD$14.95 for orders below AUD$150 | 3-6 business days |
| DHL Express with online tracking | Free for orders over AUD$150 | 3-6 business days |
HONG KONG AND CHINA |
||
|---|---|---|
| Shipping Provider | Price | Estimated Arrival Time |
| DHL Express with online tracking | AUD$14.95 for orders below AUD$150 | 3-6 business days |
| DHL Express with online tracking | Free for orders over AUD$150 | 3-6 business days |
REST OF THE WORLD |
||
|---|---|---|
| Shipping Provider | Price | Estimated Arrival Time |
| DHL Express with online tracking | AUD$19.95 for orders below AUD$150 | 5-7 business days |
| DHL Express with online tracking | Free for orders over AUD$150 | 5-7 business days |
Where are your products sent from?
All orders are dispatched from our Australian warehouse in Melbourne. Orders are dispatched Monday to Friday EST (Eastern Standard Time) and delivered on working days.
What happens if my delivery takes longer than the estimated arrival time?
Solbari cannot take responsibility for late arrivals. Shipping delays are out of our control. Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times mentioned at the time of purchase.
Can I check my order status and track my shipment?
Your tracking information will be emailed to you as soon as your order has been dispatched and you will be able to track your order online.
For countries which do not allow tracking, parcels are sent via registered post. A signature will be required on delivery. If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a pickup or redelivery is the responsibility of the customer.
If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Solbari does not accept responsibility for parcels that are misplaced after they have been signed for and/or delivered.
Where do you ship to?
Solbari ships to over 100 countries.
Questions?
If you have questions, please contact our customer service team at info@solbari.com and we will be happy to assist you.
