Shipping Information

Shipping times are estimates only and do not guarantee delivery by a specific date. It is our priority to deliver your order accurately and as quickly as possible. We dispatch all orders Monday to Friday, on the same business day or within 1-2 business days from receiving your order. We do not dispatch parcels on weekends or public holidays.

Please note that after your order is dispatched, the following estimated arrival times apply:

REGION SHIPPING PROVIDER PRICE ESTIMATED ARRIVAL TIME
Australia Standard Australia Post with online tracking AUD$6.95 on all orders under $100AUD.
FREE ON ORDERS OVER AUD$100
2-5 business days
Express Australia Post with online tracking AUD$9.95 on all orders 1-3 business days
New Zealand NZ Post with online tracking NZD$9.95 on all orders under $100NZD.
FREE ON ORDERS OVER NZD$100
4-7 business days
DHL Express with online tracking NZD$19.95 on all orders 2-4 business days
Canada Standard with online tracking CAD$19.95 on all orders 7-10 business days
DHL Express with online tracking CAD$29.95 on all orders 3-5 business days
Norway, Switzerland, Romania, Hungary & Czechia DHL Express with online tracking AUD$37.95 on all orders 2-4 business days
France, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Belgium, Germany, Greece, Luxembourg, Austria, Denmark, Finland & Poland Standard with online tracking AUD$22.95 on all orders 6-10 business days
DHL Express with online tracking AUD$37.95 on all orders 2-4 business days
Singapore Standard with online tracking SGD$9.95 on all orders 3-6 business days
DHL Express with online tracking SGD$29.95 on all orders 2-4 business days
Hong Kong SAR, China & South Korea Standard with online tracking AUD$22.95 on all orders 4-8 business days
DHL Express with online tracking AUD$37.95 on all orders 2-4 business days
Cocos (Keeling) Islands Standard Australia Post with online tracking AUD$6.95 on all orders 6-10 business days
Rest of the world DHL Express with online tracking AUD$44.95 on all orders 3-7 business days


Where are your products sent from?

All orders are dispatched from our Australian warehouse in Melbourne. Orders are dispatched Monday to Friday AEST (Australian Eastern Standard Time) and delivered on working days.

What happens if my delivery takes longer than the estimated arrival time?  

Please note that all shipping times are estimates and we cannot guarantee your order will arrive by a specific date. We do our best to ensure prompt delivery, but sometimes delays happen that are out of our hands. Unfortunately, we can't offer refunds or cancellations if your order arrives later than expected.

Can I check my order status and track my shipment?

Your tracking information will be emailed to you as soon as your order has been dispatched and you will be able to track your order online.

For countries that do not allow tracking, parcels are sent via registered post. A signature will be required on delivery. If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a pickup or redelivery is the responsibility of the customer.

If customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Solbari does not accept responsibility for parcels that are misplaced after they have been signed for and/or delivered. 

Where do you ship to? 

  • Australia
  • Austria
  • Belgium
  • Canada
  • China
  • Cocos (Keeling) Islands
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Italy
  • Japan
  • Luxembourg
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom
  • United States*

We are currently unable to ship to Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific due to delivery challenges with our shipping provider. We are actively working to resolve this issue as quickly as possible. Additionally, we do not offer shipping to the U.S. Virgin Islands at this time.

You are currently visiting solbari.com.au. This website serves our customers in Australia and New Zealand. If you are shopping from United Kingdom of Great Britain and Northern Ireland, Guernsey, Isle of Man, and Jersey, please visit solbari.co.ukFor other regions, please visit solbari.com.


Questions?

If you have questions, please contact us, and we will be happy to assist you.