Shipping Information

It is our priority to deliver your order accurately and as quickly as possible. We dispatch all orders Monday to Friday, on the same business day or within 1-2 business days from receiving your order. We do not dispatch parcels on weekends or public holidays.

Please note that after your order is dispatched, the following estimated arrival times apply:

REGION SHIPPING PROVIDER PRICE ESTIMATED ARRIVAL TIME
AUSTRALIA Standard Australia Post with online tracking $6.95 on all orders under $100AUD.
FREE ON ORDERS OVER AUD$100
2-5 business days
Express Australia Post with online tracking AUD$9.95 on all orders 1-3 business days
NEW ZEALAND New Zealand Post with online tracking $9.95 on all orders under $100AUD.
FREE ON ORDERS OVER NZD$100
4-7 business days
Express with online tracking NZD$19.95 on all orders 2-4 business days
UNITED STATES Standard with online tracking $9.95 on all orders 6-8 business days
DHL Express with online tracking $19.95 on all orders 2-4 business days
CANADA Canada Post with online tracking AUD$22.95 on all orders 6-8 business days
UNITED KINGDOM Royal Mail with online tracking AUD$16.00 for orders below AUD$150
FREE ON ORDERS OVER AUD$150
6-10 business days
Express with online tracking AUD$19.95 on all orders 2-4 business days
EUROPE Express with online tracking AUD$19.95 on all orders 2-4 business days
SINGAPORE Standard with online tracking SGD$9.95 on all orders 3-6 business days
DHL Express with online tracking SGD$29.95 on all orders 2-4 business days
HONG KONG AND CHINA Express with online tracking AUD$19.95 on all orders 3-6 business days
REST OF THE WORLD Express with online tracking AUD$54.95 on all orders 5-7 business days


Where are your products sent from?

All orders are dispatched from our Australian warehouse in Melbourne. Orders are dispatched Monday to Friday AEST (Australian Eastern Standard Time) and delivered on working days.

What happens if my delivery takes longer than the estimated arrival time?  

Solbari cannot take responsibility for late arrivals. Shipping delays are out of our control. Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times mentioned at the time of purchase.

Can I check my order status and track my shipment?

Your tracking information will be emailed to you as soon as your order has been dispatched and you will be able to track your order online.

For countries that do not allow tracking, parcels are sent via registered post. A signature will be required on delivery. If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a pickup or redelivery is the responsibility of the customer.

If customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Solbari does not accept responsibility for parcels that are misplaced after they have been signed for and/or delivered. 

Where do you ship to? 

  • Australia
  • Austria
  • Belgium
  • Canada
  • China
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Luxembourg
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom
  • United States

Questions?

If you have questions, please contact us, and we will be happy to assist you.