Shipping Information

It is our priority to deliver your order as quickly as possible. We dispatch all orders Monday to Friday, on the same business day or within 1 business day from receiving your order. We do not dispatch parcels on weekends or public holidays. Please note that all times below are estimated arrival times. 

AUSTRALIA
Shipping Provider Price Estimated Arrival Time
Express Australia Post with online tracking
AUD$7.95 on all orders below AUD$150
3-5 business days
Express Australia Post with online tracking

Free on orders over AUD$150

3-5 business days


All parcels are sent with DHL, which is a premium courier service or a combination of DHL and your local carrier. Please see estimated arrival times below:

NEW ZEALAND
Shipping Provider Price Estimated Arrival Time
DHL with online tracking

AUD$9.95 on all orders below AUD$150

3-5 business days
DHL with online tracking
Free on orders over AUD$150 3-5 business days

 

USA
Shipping Provider Price Estimated Arrival Time
DHL Express with online tracking
AUD$14.95 on all orders below AUD$150
3-5 business days
DHL Express with online tracking
Free on orders over AUD$150 3-5 business days

 


CANADA
Shipping Provider Price Estimated Arrival Time
DHL Express with online tracking
AUD$19.95 on all orders below AUD$150
3-5 business days
DHL Express with online tracking
Free on orders over AUD$150 3-5 business days

 

UNITED KINGDOM
Shipping Provider Price Estimated Arrival Time
DHL with online tracking
AUD$16.00 for orders below AUD$150
5-8 business days
DHL Express with online tracking
AUD$19.95 for all orders
3-5 business days
DHL with online tracking
Free on orders over AUD$150 5-8 business days

 

EUROPE
Shipping Provider Price Estimated Arrival Time
DHL Express with online tracking
AUD$19.95 for orders below AUD$150
3-7 business days
DHL Express with online tracking Free for orders over AUD$150 3-7 business days

 

HONG KONG AND CHINA
Shipping Provider Price Estimated Arrival Time
DHL Express with online tracking
AUD$14.95 for orders below AUD$150
3-6 business days
DHL Express with online tracking
Free for orders over AUD$150
3-6 business days

 

REST OF THE WORLD
Shipping Provider Price Estimated Arrival Time
DHL Express with online tracking
AUD$54.95 for orders below AUD$150
5-7 business days
DHL Express with online tracking
Free for orders over AUD$150
5-7 business days


Where are your products sent from?

All orders are dispatched from our Australian warehouse in Melbourne. Orders are dispatched Monday to Friday EST (Eastern Standard Time) and delivered on working days.

What happens if my delivery takes longer than the estimated arrival time?  

Solbari cannot take responsibility for late arrivals. Shipping delays are out of our control. Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times mentioned at the time of purchase.

Can I check my order status and track my shipment?

Your tracking information will be emailed to you as soon as your order has been dispatched and you will be able to track your order online.

For countries which do not allow tracking, parcels are sent via registered post. A signature will be required on delivery. If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a pickup or redelivery is the responsibility of the customer.

If customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Solbari does not accept responsibility for parcels that are misplaced after they have been signed for and/or delivered. 

Where do you ship to?

Solbari ships to over 100 countries. 

Questions?

If you have questions, please contact our customer service team at info@solbari.com and we will be happy to assist you.