We are committed to protecting the privacy of our customers and take this responsibility very seriously.
Collection of personal information
When customers purchase a product or sign up to our newsletters, Solbari may collect the following data:
- Delivery and billing addresses
- Email address
- Telephone number
- Mobile telephone number
Storage and use of personal information
All information is securely stored and the personal information we collect will be used in some or all of the following ways:
- to proceed with your purchase request, to fulfil your online order and provide you with after-sales service;
- management of correspondence and to communicate with you regarding your purchase;
- verification that the data provided for the transaction is complete, valid, correct, and clear of fraudulent markers; and
- if you have registered to receive our newsletters and offers, to send these to you.
If you do not provide your personal information Solbari will not be able to complete a transaction with you.
When you register as a user on Solbari's website to sign up for news and offers, we will also use your personal information to send you marketing and/or promotional materials from time to time.You can unsubscribe at any time to receiving our newsletters and offers by using the unsubscribe function within the electronic marketing material.
Collection of computer data
When you visit Solbari's website, our servers along with Google Analytics and other third-party programs track and record information that your browser sends. This data may include the following:
- Your computer's IP address;
- Pages and products viewed within our website and the time spent on those pages;
- Items and information searched for on our site;
- Access times and dates; and
- Other statistics.
This information does not provide information relating to individual users and is only used for the purpose of aggregating and analysing information in order to improve our product offering and user experience.
Mobile text message policy
The Solbari Sun Protection mobile message service (the "Service") is operated by Solbari AUS (“Solbari AUS”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Solbari AUS’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Solbari AUS through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Solbari AUS. Your participation in this program is completely voluntary.
Cookies are used on the site to collect information on how you use the site. This data is anonymous and used for analytical purposes and to improve targeted advertising. The information cannot be used to identify an individual. Please note; if you do not accept cookies, you may experience a loss of site functionality.
If you click on links on solbari.com.au, that take you to third-party websites, you will be subject to their privacy policies. Solbari will not be held responsible for the actions of any third-party websites.
Solbari may disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interest and rights of Solbari and others.
Payment and security
When making a purchase, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) and is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Access and correction
You may request access to information we hold about you, by contacting us. You may also request that we correct information about you by contacting us. See below for how to contact us.
We may need to verify your identity before we can process your request.
We will endeavour to process and respond to your request for access or correction promptly. However, in some cases we might determine that the law requires or permits us to not process your request. If we cannot process your request we will let you know.
Questions, complaints and contact information
We will investigate your complaint and will use reasonable endeavours to respond to you in writing within a reasonable time of receiving the written complaint. If we fail to respond to your complaint within a reasonable time of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.